Author Archive

Customer Service is Back!

…and companies like Wide Open West are leading the way. Have you received the personal cell phone number of a Comcast service rep lately? Have you called AT&T service lately, where the very friendly customer service rep concludes each call with, “I would just like to make sure, before we hang up, that you’ve been [ READ MORE ]

Keep Your Politics Off My Pigskin!

Why Punditry, Politics and Pigskin Don’t Mix Am I the only one who is utterly astonished by the news that Bill O’Reilly will interview President Obama during the Superbowl festivities? Great! The interview absolutely no one has asked for, airing during the worst possible time! Maybe it’ll be good for ratings; I honestly don’t know. [ READ MORE ]

Where College Football Has it Wrong

Two gripes about college football—the best, most entertaining sport in the land. The first is obvious: the BCS is pure BS. But that’s a yearly canard, and hardly original. The second is its replay policy. Let’s tackle that one first… Constant Replay I hate it. A few college coaches fought the implementation of instant play [ READ MORE ]

Life Is Scary as a PR Cog

In honor of Halloween, here are 11 scary confessions about my life as a PR and marketing professional. 1 – I see more of my smart phone than I do of my children. 2 – I actually consider how the lady at the drive-thru window “messaged” the fact that they were out of fries. 3 [ READ MORE ]

Two Words: Dogs Rule! (an ongoing series)

[ READ MORE ]

Dogs Rule! (part 32)

…and OK Go knows how to make a music video. Is this possible without cuts, edits and special effects, as is their wont[ READ MORE ]

My Divorce from Rolling Stone

Have you seen the latest cover of Rolling Stone magazine? Must be that I’ve officially joined the “40 and over” crowd, but I enjoyed writing this email to Rolling Stone’s circulation department. I have attempted to cancel my subscription for a while now, but you insist on sending me your magazine. How do I put [ READ MORE ]

The Obama Blame Game, a la Spinal Tap

Why is it that every time I hear President Obama make reference to “George Bush” or “the last eight years” I immediately think of this? (Scrub to 0:49 for the relevant bit.) Just right. Obama has taken the stage, and is under the hilarious delusion that the crowd is still booing the opening act. Enough [ READ MORE ]

Jes Gru for Rick?

Jes Gru lives! …or at least breathes another dying breath. Check out Bubs revive a Jes Gru classic, Pictures of You, at a Rick Snyder campaign event[ READ MORE ]

Comcast May Care, But They Suck at It

Friends and regular readers know well of my ongoing love hate affair with Comcast. You know, the company with the @comcastcares Twitter handle? It comes as no shock to any of you that my gripe is chiefly with the company’s customer service — or lack thereof — and less so with the company’s actual product [ READ MORE ]

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