Posts Tagged ‘ comcast ’
…and companies like Wide Open West are leading the way. Have you received the personal cell phone number of a Comcast service rep lately? Have you called AT&T service lately, where the very friendly customer service rep concludes each call with, “I would just like to make sure, before we hang up, that you’ve been [ READ MORE ]
Friends and regular readers know well of my ongoing love hate affair with Comcast. You know, the company with the @comcastcares Twitter handle? It comes as no shock to any of you that my gripe is chiefly with the company’s customer service — or lack thereof — and less so with the company’s actual product [ READ MORE ]
Can you think of another company that has the best product in its category but is so reviled by its customer base (and potential customer base) that it’s also an industry whipping post? I was watching T.V. last night, only to come upon a commercial in which I learned that Comcast “guarantees” the best service [ READ MORE ]
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